Do you have questions?
Frequently Asked Questions
What's your minimum order?
Our current minimum order is A$500.
Do you ship internationally?
Absolutely. We have been shipping overseas for ore than 15 years. Our main clients out of Australia are in: USA, Canada, UK, New Zealand, Dubai, Japan, Spain, France and Germany. WEBSITE PRICES are in AUSTRALIAN DOLLARS: Prices will be converted to your currency at PAYPAL CHECKOUT. If you would like to know the prices in another currency before you check out, please contact us, we will happily assist.
How many invitations do I order?
It is very rare for you to need the same number of invitations as guests, since there are usually couples and families. By organising your guest list with couples and families, you can get an accurate count. As a general rule you may need about half the number of invitations as guests, plus about 10%. So for 50 guests, you may need about 30 invitations. As a guide: 100 guests = 65 invitations if most are couples.
It's a good idea to order extra invitations (without guest names) to avoid having to meet minimum numbers for reorders when presented with the myriad of situations that sometimes occur (sister, brother or close friend breaks up with partner, etc). Re-printing short runs is very expensive. If you do need extras and do not want to purchase the minimum amount, you will need to contact us for a price. The website prices are only for orders that meet the minimum number.
When do I pay and what Payment methods do you accept?
DEPOSIT: A non-refundable 50% deposit is required after placing the order online. This covers purchase of your materials and work on your pdfs. Design work will commence once the deposit is received. Payments can be securely made via Bank Deposit credit card Visa and Mastercard via Paypal, Paypal.
-PDF 1: Your chosen layout, including fonts, in your wording.
-PDF 2 and 3: Revisions, (typo corrections, change of colour, etc.)
Any pdf correction (not new design) after the 3rd incurs a $15 fee.
How do I order samples?
NON-PERSONALISED:
When it comes to samples, we find that most people are wanting to check the quality of the product and work, before they make a complete purchase. To that end, you may order a single unit of any of our invitations as a sample and pay the unit price, plus shipping. Alternatively, we offer a sample pack from $45 within Australia, where you can order three samples, with shipping included for a flat cost (excludes scrolls, fans and fabric invitations). You will find this on most of the invitation category pages (eg. Invitations by Theme - Beach).
When you purchase samples using the above methods, your sample will be non-personalised. That means that your details will not be printed on the invitation or other items. We will try to use your choice of colours, ribbons and other accessories where possible. In the case of scrolls, fans and silk boxes, we have only a limited number of items available for samples, so we will only be able to send what we have. Please contact us prior to ordering a sample if you want to check what is available.
PERSONALISED:
If you want a fully personalised sample, we can also do that for you. For most digital full colour printed items the cost will be that of a single invitation (or pack, including RSVP, etc) plus shipping, plus $60.00 to cover the time it takes to layout your text etc + shipping. Foiled cards, scrolls, fans and silk boxes will be considerably more and start at $120.00. The reason we charge more for customised samples, is to cover the extra time and cost of producing a fully personalised sample.
CLICK HERE TO PURCHASE SAMPLES
What should I know about handmade papers?
Our invitations and stationery use only the finest materials and with great attention to detail are finished to the highest standard. Due to the manufacturing process, handmade papers may vary from sheet to sheet and from batch to batch.
Handmade papers of all types will show slight variations in colour, density and weight within different production runs. By organising all your stationery in one order, you'll avoid differences in paper batches.
Our current minimum order is A$500.
Do you ship internationally?
Absolutely. We have been shipping overseas for ore than 15 years. Our main clients out of Australia are in: USA, Canada, UK, New Zealand, Dubai, Japan, Spain, France and Germany. WEBSITE PRICES are in AUSTRALIAN DOLLARS: Prices will be converted to your currency at PAYPAL CHECKOUT. If you would like to know the prices in another currency before you check out, please contact us, we will happily assist.
How many invitations do I order?
It is very rare for you to need the same number of invitations as guests, since there are usually couples and families. By organising your guest list with couples and families, you can get an accurate count. As a general rule you may need about half the number of invitations as guests, plus about 10%. So for 50 guests, you may need about 30 invitations. As a guide: 100 guests = 65 invitations if most are couples.
It's a good idea to order extra invitations (without guest names) to avoid having to meet minimum numbers for reorders when presented with the myriad of situations that sometimes occur (sister, brother or close friend breaks up with partner, etc). Re-printing short runs is very expensive. If you do need extras and do not want to purchase the minimum amount, you will need to contact us for a price. The website prices are only for orders that meet the minimum number.
When do I pay and what Payment methods do you accept?
DEPOSIT: A non-refundable 50% deposit is required after placing the order online. This covers purchase of your materials and work on your pdfs. Design work will commence once the deposit is received. Payments can be securely made via Bank Deposit credit card Visa and Mastercard via Paypal, Paypal.
-PDF 1: Your chosen layout, including fonts, in your wording.
-PDF 2 and 3: Revisions, (typo corrections, change of colour, etc.)
Any pdf correction (not new design) after the 3rd incurs a $15 fee.
How do I order samples?
NON-PERSONALISED:
When it comes to samples, we find that most people are wanting to check the quality of the product and work, before they make a complete purchase. To that end, you may order a single unit of any of our invitations as a sample and pay the unit price, plus shipping. Alternatively, we offer a sample pack from $45 within Australia, where you can order three samples, with shipping included for a flat cost (excludes scrolls, fans and fabric invitations). You will find this on most of the invitation category pages (eg. Invitations by Theme - Beach).
When you purchase samples using the above methods, your sample will be non-personalised. That means that your details will not be printed on the invitation or other items. We will try to use your choice of colours, ribbons and other accessories where possible. In the case of scrolls, fans and silk boxes, we have only a limited number of items available for samples, so we will only be able to send what we have. Please contact us prior to ordering a sample if you want to check what is available.
PERSONALISED:
If you want a fully personalised sample, we can also do that for you. For most digital full colour printed items the cost will be that of a single invitation (or pack, including RSVP, etc) plus shipping, plus $60.00 to cover the time it takes to layout your text etc + shipping. Foiled cards, scrolls, fans and silk boxes will be considerably more and start at $120.00. The reason we charge more for customised samples, is to cover the extra time and cost of producing a fully personalised sample.
CLICK HERE TO PURCHASE SAMPLES
What should I know about handmade papers?
Our invitations and stationery use only the finest materials and with great attention to detail are finished to the highest standard. Due to the manufacturing process, handmade papers may vary from sheet to sheet and from batch to batch.
Handmade papers of all types will show slight variations in colour, density and weight within different production runs. By organising all your stationery in one order, you'll avoid differences in paper batches.
CANCELLATION:
Should you request to cancel the order after commencing the digital proofing stage, customers will be liable for the design layout cost of $110.00 per digital proof created + cost of materials purchased specially for your order.
COPYRIGHT:
- Invitations by Tango Design owns the copyright for the artwork provided on the invitations and stationery design.
Artwork, invitations and stationery products may not copied, reproduced in other items purchased somewhere else or altered without prior written permission from us.
- A high-resolution file of the client’s monogram or initials can be purchased for AU$110.
SOCIAL MEDIA:
We love you share a photo of a video of you and our products or just our products! Any images consisting our work posted on social media MUST HAVE a credit back to our website, IG, FB Please use @invitationsbytangodesign.
d. We reserve the right to place a discreet logo incorporating our website address to each product we sell. We usually do that on the back of a belly band.
Can you print in languages other than English?
Mariana is bi-lingual and as such can set-up texts proficiently in both English and Spanish. For other languages, it would be best to contact us to make sure that we have the necessary fonts and you will be required to provide all texts to be printed.
We have printed wedding invitations in Arabic, Croatian, Serbian, Japanese, French, German, Italian, Greek & Portuguese. In these instances, you will need to email us the text as you want it laid out, since we will only be able to do adjustments such as changing font size, line justification, bolding and changing text colour.
There is a small surcharge for a second layout (second language design)
Should you request to cancel the order after commencing the digital proofing stage, customers will be liable for the design layout cost of $110.00 per digital proof created + cost of materials purchased specially for your order.
COPYRIGHT:
- Invitations by Tango Design owns the copyright for the artwork provided on the invitations and stationery design.
Artwork, invitations and stationery products may not copied, reproduced in other items purchased somewhere else or altered without prior written permission from us.
- A high-resolution file of the client’s monogram or initials can be purchased for AU$110.
SOCIAL MEDIA:
We love you share a photo of a video of you and our products or just our products! Any images consisting our work posted on social media MUST HAVE a credit back to our website, IG, FB Please use @invitationsbytangodesign.
d. We reserve the right to place a discreet logo incorporating our website address to each product we sell. We usually do that on the back of a belly band.
Can you print in languages other than English?
Mariana is bi-lingual and as such can set-up texts proficiently in both English and Spanish. For other languages, it would be best to contact us to make sure that we have the necessary fonts and you will be required to provide all texts to be printed.
We have printed wedding invitations in Arabic, Croatian, Serbian, Japanese, French, German, Italian, Greek & Portuguese. In these instances, you will need to email us the text as you want it laid out, since we will only be able to do adjustments such as changing font size, line justification, bolding and changing text colour.
There is a small surcharge for a second layout (second language design)
THE ORDERING PROCESS
How do I order a complete job?
We will guide you all the way. If you're ordering invitations or other items that need to be made, we'll contact you several times, including emailing proofs, before you'll receive your finished product. So if you choose the wrong option, or haven't provided enough detail when you place your order, there will be time and opportunity to get it right.
1- BROWSE AND PICK A DESIGN your invitation and/or other item/s:
The first thing you need to do is to choose your stationery from our "invitation shop". You can browse inside each category and add products to your shopping bag. Most products will have a series of drop down menus where you can choose different options for your invitations or other items, If you need help, please email or call us, or just place the order and we'll sort out the details later.
1.1 - Personalising your stationery with GUEST NAMES OR/ AND ADDRESSES:
If you want us to print your guests' names and/or addresses we also put a link on each invitation product page (usually located at the bottom of the product page), so you can order the personalisation add-on you need as a separate product.
Please note that the prices for personalisation are per item. Foil, fabric and acrylic invitations can not have individual names merged or variable data. We will email you a template if this service is purchased.
1.2- SUBMITTING YOUR DETAILS, wording and font:
We do not need this right away. It's easiest just to email us the text for the wording later.
Once the order is placed we usually email you examples with font and wording inspiration, but you are welcome to use your own wording and suggest other fonts.
How do I order a complete job?
We will guide you all the way. If you're ordering invitations or other items that need to be made, we'll contact you several times, including emailing proofs, before you'll receive your finished product. So if you choose the wrong option, or haven't provided enough detail when you place your order, there will be time and opportunity to get it right.
1- BROWSE AND PICK A DESIGN your invitation and/or other item/s:
The first thing you need to do is to choose your stationery from our "invitation shop". You can browse inside each category and add products to your shopping bag. Most products will have a series of drop down menus where you can choose different options for your invitations or other items, If you need help, please email or call us, or just place the order and we'll sort out the details later.
1.1 - Personalising your stationery with GUEST NAMES OR/ AND ADDRESSES:
If you want us to print your guests' names and/or addresses we also put a link on each invitation product page (usually located at the bottom of the product page), so you can order the personalisation add-on you need as a separate product.
Please note that the prices for personalisation are per item. Foil, fabric and acrylic invitations can not have individual names merged or variable data. We will email you a template if this service is purchased.
1.2- SUBMITTING YOUR DETAILS, wording and font:
We do not need this right away. It's easiest just to email us the text for the wording later.
Once the order is placed we usually email you examples with font and wording inspiration, but you are welcome to use your own wording and suggest other fonts.
2- ORDER, CHECKING OUT AND FINALISING THE ORDER:
BUY: Once you have everything you need in your bag, you can 'check out'. By pressing the 'check out' button, you will be taken to the order form page.
To enter your name and delivery address (please always use an address where someone can sign for the order), contact details and chosen payment method.
When complete, click the 'submit' button. Depending upon your payment choice, you'll be directed to the secure payment system (for Card or PayPal payments) or you'll be simply asked to confirm your order.
You can email or call instead and we can place for you, if preferred.
2.1- CONFIRMATION OF THE ORDER:
You will receive a confirmation email generated by the web site. We may also contact you via email or phone to check details that may have been omitted or you were unable to supply at the time of ordering. We will remain in contact with you as often as is necessary, until your order has been completed and successfully delivered.
3- PAYMENT:
DEPOSIT: A non-refundable 50% deposit is required after placing the order online. This covers purchase of your materials and work on your pdfs. Design work will commence once the deposit is received.
3.1 BALANCE PAYMENT: Payable by the time you approve the pdf and before we commence printing or doing manual work on your order.
3.2- CHANGE OF QUANTITY: We asses each individual case and we try to be flexible where possible. We buy custom materials for your order as soon as you pay your 50% based how many invitations are ordered. In many cases we are not able to use those materials for other orders. Consequently, should you reduce your numbers from the amount originally ordered, there may be no reduction in the overall price. Increases in order numbers may be subject to availability.
4- E-PROOFING PROCESS AND REVIEW THE DIGITAL ARTWORK (pdf e-proof):
PDFs will be sent within 2 business days of receiving your wording or changes.
PDF reviews: All prices include a total of 3 pdfs:
-PDF 1: Your chosen layout, including fonts, in your wording.
-PDF 2 and 3: Revisions, (typo corrections, change of colour, etc.)
Any pdf correction (not new design) after the 3rd incurs a $15 fee.
After approval in writing of final PDF, Tango Design does not accepts responsibility for uncorrected errors in the digital designed provided to you for approval.
PLEASE NOTE: Whilst we take care to reproduce colours accurately, colours can vary from monitor to monitor and printer to printer. If you require an accurate colour, please purchase a printed proof or sample.
4.1- CHANGE OF MIND: Should you change your mind during the proofing stage and would like a whole new design, a design fee of $110 is required to cover some of the time involved to accommodate this change. This fee is independent of the cost of the order.
(This does not happen often as brides have a good look at the pdf examples and choose from there.)
5- PRINT AND PRODUCTION ~ Timing:
Now is your time to relax and start getting a bit excited while we work on your order. Your order will be shipped within 3-4 weeks of written PDF approval, unless advised otherwise earlier.
The ACRYLIC INVITATIONS, FOIL, LETTERPRESS & SCROLL collections: Please allow 4-6 weeks from pdf approval to complete production.
5.1 ERRORS:
Any custom made products that have errors, such as incorrect printing are subject to investigation to determine the cause of the error.
If the error is deemed to be due to an incorrect proof being approved, reprinting costs will need to be borne by the customer.
5.2 RUSH SERVICE OPTION:
If you need them quicker, please ask us for the 'RUSH SERVICE' (20% surcharge) and we will prioritise your order (turnaround on PDFs is shorter) and engage reliable temporary staff to get the job done, usually within a week from pdf approval.
6- SHIPPING: (covid times, please email us to check your location)
Standard shipping times depends on your location and flights restrictions.
-Within Australia's East Coast: 2-5 days shipping
-West Coast: 7-10 days Shipping
USA: 5-7 days DHL shipping
USA: 2-4 weeks via express.
BUY: Once you have everything you need in your bag, you can 'check out'. By pressing the 'check out' button, you will be taken to the order form page.
To enter your name and delivery address (please always use an address where someone can sign for the order), contact details and chosen payment method.
When complete, click the 'submit' button. Depending upon your payment choice, you'll be directed to the secure payment system (for Card or PayPal payments) or you'll be simply asked to confirm your order.
You can email or call instead and we can place for you, if preferred.
2.1- CONFIRMATION OF THE ORDER:
You will receive a confirmation email generated by the web site. We may also contact you via email or phone to check details that may have been omitted or you were unable to supply at the time of ordering. We will remain in contact with you as often as is necessary, until your order has been completed and successfully delivered.
3- PAYMENT:
DEPOSIT: A non-refundable 50% deposit is required after placing the order online. This covers purchase of your materials and work on your pdfs. Design work will commence once the deposit is received.
3.1 BALANCE PAYMENT: Payable by the time you approve the pdf and before we commence printing or doing manual work on your order.
3.2- CHANGE OF QUANTITY: We asses each individual case and we try to be flexible where possible. We buy custom materials for your order as soon as you pay your 50% based how many invitations are ordered. In many cases we are not able to use those materials for other orders. Consequently, should you reduce your numbers from the amount originally ordered, there may be no reduction in the overall price. Increases in order numbers may be subject to availability.
4- E-PROOFING PROCESS AND REVIEW THE DIGITAL ARTWORK (pdf e-proof):
PDFs will be sent within 2 business days of receiving your wording or changes.
PDF reviews: All prices include a total of 3 pdfs:
-PDF 1: Your chosen layout, including fonts, in your wording.
-PDF 2 and 3: Revisions, (typo corrections, change of colour, etc.)
Any pdf correction (not new design) after the 3rd incurs a $15 fee.
After approval in writing of final PDF, Tango Design does not accepts responsibility for uncorrected errors in the digital designed provided to you for approval.
PLEASE NOTE: Whilst we take care to reproduce colours accurately, colours can vary from monitor to monitor and printer to printer. If you require an accurate colour, please purchase a printed proof or sample.
4.1- CHANGE OF MIND: Should you change your mind during the proofing stage and would like a whole new design, a design fee of $110 is required to cover some of the time involved to accommodate this change. This fee is independent of the cost of the order.
(This does not happen often as brides have a good look at the pdf examples and choose from there.)
5- PRINT AND PRODUCTION ~ Timing:
Now is your time to relax and start getting a bit excited while we work on your order. Your order will be shipped within 3-4 weeks of written PDF approval, unless advised otherwise earlier.
The ACRYLIC INVITATIONS, FOIL, LETTERPRESS & SCROLL collections: Please allow 4-6 weeks from pdf approval to complete production.
5.1 ERRORS:
Any custom made products that have errors, such as incorrect printing are subject to investigation to determine the cause of the error.
If the error is deemed to be due to an incorrect proof being approved, reprinting costs will need to be borne by the customer.
5.2 RUSH SERVICE OPTION:
If you need them quicker, please ask us for the 'RUSH SERVICE' (20% surcharge) and we will prioritise your order (turnaround on PDFs is shorter) and engage reliable temporary staff to get the job done, usually within a week from pdf approval.
6- SHIPPING: (covid times, please email us to check your location)
Standard shipping times depends on your location and flights restrictions.
-Within Australia's East Coast: 2-5 days shipping
-West Coast: 7-10 days Shipping
USA: 5-7 days DHL shipping
USA: 2-4 weeks via express.