Do you have questions?
Frequently Asked Questions
Do you ship internationally?
Absolutely. We have been shipping overseas for ore than 10 years. Our main clients out of Australia are in: USA, Canada, UK, New Zealand, Dubai, Japan, Spain, France and Germany. Contact us if you are located somewhere else so we can discuss your shipping options or/ and currency conversion or any questions you may have.
WEBSITE PRICES are in AUSTRALIAN DOLLARS: Prices will be converted to your currency at PAYPAL CHECKOUT. If you would like to know the prices in another currency before you check out, please Contact us, we will happily assist.
How many invitations do I order?
It is very rare for you to need the same number of invitations as guests, since there are usually couples and families. By organising your guest list with couples and families, you can get an accurate count. As a general rule you may need about half the number of invitations as guests, plus about 10%. So for 50 guests, you may need about 30 invitations. AS a guide: 100 guests = 65 invitations if most are couples.
It's a good idea to order extra invitations (without guest names) to avoid having to meet minimum numbers for reorders when presented with the myriad of situations that sometimes occur (sister, brother or close friend breaks up with partner, etc). Re-printing short runs is very expensive. If you do need extras and do not want to purchase the minimum amount, you will need to contact us for a price. The website prices are only for orders that meet the minimum number.
Remember, we are flexible and you can adjust the numbers of each product in your order up until the proof/s are approved if needed.
Can I order less than the minimum?
Yes. You will need to contact us first for a quote though. We are happy to do smaller orders, however the price per unit will be higher than that shown on the website, since it can take almost as much time and effort to make ten invitations as it does 25.
When do i pay and what Payment methods do you accept? Do you accept AfterPay?
-A non-refundable 50% deposit is required after placing the order online, to buy your materials and to start working on your pdf. The remainder 50% needs to be paid by the time PDF is approved and before we commence with productions. If you have any problems, please let us know and we will discuss with you.
Invitations by Tango designs accepts:
-Payments can be securely made via credit card Visa and Mastercard via Paypal, Paypal.
-Bank Deposit.
-After Pay in Australia, which allows you to order your wedding invitations and make 4 x interest free fortnightly payments to After Pay, allowing your order to be processed straight away.
How do I order samples?
NON-PERSONALISED:
When it comes to samples, we find that most people are wanting to check the quality of the product and work, before they make a complete purchase. To that end, you may order a single unit of any of our invitations as a sample and pay the unit price, plus shipping. Alternatively, we offer a sample pack from $25 within Australia, where you can order three samples, with shipping included for a flat cost (excludes scrolls, fans and fabric invitations). You will find this on most of the invitation category pages (eg. Invitations by Theme - Beach).
When you purchase samples using the above methods, your sample will be non-personalised. That means that your details will not be printed on the invitation or other items. We will try to use your choice of colours, ribbons and other accessories where possible. In the case of scrolls, fans and silk boxes, we have only a limited number of items available for samples, so we will only be able to send what we have. Please contact us prior to ordering a sample if you want to check what is available.
PERSONALISED:
If you want a fully personalised sample, we can also do that for you. For most digital full colour printed items the cost will be that of a single invitation (or pack, including RSVP, etc) plus shipping, plus $60.00 to cover the time it takes to layout your text etc + shipping. Foiled cards, scrolls, fans and silk boxes will be considerably more and start at $120.00. The reason we charge more for customised samples, is to cover the extra time and cost of producing a fully personalised sample.
CLICK HERE TO PURCHASE SAMPLES
Can you print in languages other than English?
Mariana is bi-lingual and as such can set-up texts proficiently in both English and Spanish. For other languages, it would be best to contact us to make sure that we have the necessary fonts and you will be required to provide all texts to be printed.
We have printed wedding invitations in Arabic, Croatian, Serbian, Japanese, French, German, Italian, Greek & Portuguese. In these instances, you will need to email us the text as you want it laid out, since we will only be able to do adjustments such as changing font size, line justification, bolding and changing text colour.
There is a small surcharge for a second layout (second language design)
What should I know about handmade papers?
Our invitations and stationery use only the finest materials and with great attention to detail are finished to the highest standard. Due to the manufacturing process, handmade papers may vary from sheet to sheet and from batch to batch.
Handmade papers of all types will show slight variations in colour, density and weight within different production runs. By organising all your stationery in one order, you'll avoid differences in paper batches.
Absolutely. We have been shipping overseas for ore than 10 years. Our main clients out of Australia are in: USA, Canada, UK, New Zealand, Dubai, Japan, Spain, France and Germany. Contact us if you are located somewhere else so we can discuss your shipping options or/ and currency conversion or any questions you may have.
WEBSITE PRICES are in AUSTRALIAN DOLLARS: Prices will be converted to your currency at PAYPAL CHECKOUT. If you would like to know the prices in another currency before you check out, please Contact us, we will happily assist.
How many invitations do I order?
It is very rare for you to need the same number of invitations as guests, since there are usually couples and families. By organising your guest list with couples and families, you can get an accurate count. As a general rule you may need about half the number of invitations as guests, plus about 10%. So for 50 guests, you may need about 30 invitations. AS a guide: 100 guests = 65 invitations if most are couples.
It's a good idea to order extra invitations (without guest names) to avoid having to meet minimum numbers for reorders when presented with the myriad of situations that sometimes occur (sister, brother or close friend breaks up with partner, etc). Re-printing short runs is very expensive. If you do need extras and do not want to purchase the minimum amount, you will need to contact us for a price. The website prices are only for orders that meet the minimum number.
Remember, we are flexible and you can adjust the numbers of each product in your order up until the proof/s are approved if needed.
Can I order less than the minimum?
Yes. You will need to contact us first for a quote though. We are happy to do smaller orders, however the price per unit will be higher than that shown on the website, since it can take almost as much time and effort to make ten invitations as it does 25.
When do i pay and what Payment methods do you accept? Do you accept AfterPay?
-A non-refundable 50% deposit is required after placing the order online, to buy your materials and to start working on your pdf. The remainder 50% needs to be paid by the time PDF is approved and before we commence with productions. If you have any problems, please let us know and we will discuss with you.
Invitations by Tango designs accepts:
-Payments can be securely made via credit card Visa and Mastercard via Paypal, Paypal.
-Bank Deposit.
-After Pay in Australia, which allows you to order your wedding invitations and make 4 x interest free fortnightly payments to After Pay, allowing your order to be processed straight away.
How do I order samples?
NON-PERSONALISED:
When it comes to samples, we find that most people are wanting to check the quality of the product and work, before they make a complete purchase. To that end, you may order a single unit of any of our invitations as a sample and pay the unit price, plus shipping. Alternatively, we offer a sample pack from $25 within Australia, where you can order three samples, with shipping included for a flat cost (excludes scrolls, fans and fabric invitations). You will find this on most of the invitation category pages (eg. Invitations by Theme - Beach).
When you purchase samples using the above methods, your sample will be non-personalised. That means that your details will not be printed on the invitation or other items. We will try to use your choice of colours, ribbons and other accessories where possible. In the case of scrolls, fans and silk boxes, we have only a limited number of items available for samples, so we will only be able to send what we have. Please contact us prior to ordering a sample if you want to check what is available.
PERSONALISED:
If you want a fully personalised sample, we can also do that for you. For most digital full colour printed items the cost will be that of a single invitation (or pack, including RSVP, etc) plus shipping, plus $60.00 to cover the time it takes to layout your text etc + shipping. Foiled cards, scrolls, fans and silk boxes will be considerably more and start at $120.00. The reason we charge more for customised samples, is to cover the extra time and cost of producing a fully personalised sample.
CLICK HERE TO PURCHASE SAMPLES
Can you print in languages other than English?
Mariana is bi-lingual and as such can set-up texts proficiently in both English and Spanish. For other languages, it would be best to contact us to make sure that we have the necessary fonts and you will be required to provide all texts to be printed.
We have printed wedding invitations in Arabic, Croatian, Serbian, Japanese, French, German, Italian, Greek & Portuguese. In these instances, you will need to email us the text as you want it laid out, since we will only be able to do adjustments such as changing font size, line justification, bolding and changing text colour.
There is a small surcharge for a second layout (second language design)
What should I know about handmade papers?
Our invitations and stationery use only the finest materials and with great attention to detail are finished to the highest standard. Due to the manufacturing process, handmade papers may vary from sheet to sheet and from batch to batch.
Handmade papers of all types will show slight variations in colour, density and weight within different production runs. By organising all your stationery in one order, you'll avoid differences in paper batches.
THE ORDERING PROCESS
How do I order a complete job?
The number one thing here is, "Don't worry about making a mistake!" We're flexible and we will guide you all the way. If you're ordering invitations or other items that need to be made, we'll contact you several times, including emailing proofs, before you'll receive your finished product. So if you choose the wrong option, or haven't provided enough detail when you place your order, there will be time and opportunity to get it right.
1- BROWSE AND CHOOSE your invitation and/or other item/s:
The first thing you need to do is to choose your stationery from our "invitation shop". You can browse inside each category and add products to your shopping bag. Most products will have a series of drop down menus where you can choose different options for your invitations or other items, If you need help, please email or call us, or just place the order and we'll sort out the details later. (Remember, we're flexible, so don't worry.)
2- SUBMITTING YOUR DETAILS, wording and font:
We do not need this right away. It's easiest just to email us the text for the wording later. We have hundreds of fonts available, so what we show here is only a fraction of what is possible. We can guide you to choose something suitable or if there are specific fonts you'd like, we can usually accommodate. Once the order is placed we usually email you examples with font and wording inspiration, but you are welcome to use your own wording and suggest other fonts.
How do I order a complete job?
The number one thing here is, "Don't worry about making a mistake!" We're flexible and we will guide you all the way. If you're ordering invitations or other items that need to be made, we'll contact you several times, including emailing proofs, before you'll receive your finished product. So if you choose the wrong option, or haven't provided enough detail when you place your order, there will be time and opportunity to get it right.
1- BROWSE AND CHOOSE your invitation and/or other item/s:
The first thing you need to do is to choose your stationery from our "invitation shop". You can browse inside each category and add products to your shopping bag. Most products will have a series of drop down menus where you can choose different options for your invitations or other items, If you need help, please email or call us, or just place the order and we'll sort out the details later. (Remember, we're flexible, so don't worry.)
2- SUBMITTING YOUR DETAILS, wording and font:
We do not need this right away. It's easiest just to email us the text for the wording later. We have hundreds of fonts available, so what we show here is only a fraction of what is possible. We can guide you to choose something suitable or if there are specific fonts you'd like, we can usually accommodate. Once the order is placed we usually email you examples with font and wording inspiration, but you are welcome to use your own wording and suggest other fonts.
3- Personalising your stationery with GUEST NAMES OR/ AND ADDRESSES:
If you want us to print your guests' names and/or addresses we also put a link on each invitation product page (usually located at the bottom of the product page), so you can order the personalisation add-on you need as a separate product. Again, don't worry if you make a mistake or you can not find, we can always add this in later. Please note that the prices for personalisation are for the order, not a per item charge.
4- Checking out and finalising the order:
BUY: Once you have everything you need in your bag, you can 'check out'. By pressing the 'check out' button, you will be taken to the order form page. To enter your name and delivery address (please always use an address where someone can sign for the order), contact details and chosen payment method.
When complete, click the 'submit' button. Depending upon your payment choice, you'll be directed to the secure payment system (for Card or PayPal payments) or you'll be simply asked to confirm your order.
You can email or call instead and we can place for you, if preferred.
5- Confirmation of the order:
You will receive a confirmation email generated by the web site. We may also contact you via email or phone to check details that may have been omitted or you were unable to supply at the time of ordering. We will remain in contact with you as often as is necessary, until your order has been completed and successfully delivered.
6- CHANGES to orders:
As mentioned, we are flexible and will always try to accommodate changes to your order, including some small variations in numbers -(within our minimum order policies), design changes or other changes that may be required.
Once you have approved your job for printing, we are UNLIKELY to be able to accept changes. Remember though, that we will have been in contact on several occasions before printing takes place, so you will have time and opportunity to ensure that all is correct.
6.1- "I changed my mind in the middle of the pdf process": Should you change your mind during the proofing stage and would like a whole new design, a non-refundable design fee of $110 is required to cover some of the time involve to accommodate this change. This fee is independent from the cost of the order.
6.2- "I no longer need the amount I ordered and committed to": We asses each individual case and we try to be flexible where possible. However most changes to numbers, mainly reductions produce a big loss to our business. We buy custom materials for your order (as soon as you pay your 50% and tell us how many invitations you need) and we are not able to sell those materials to anyone else, as specially bought for you, in your colours and style. Should you reduce your numbers from the amount originally committed in the order, a "reduction fee" will apply. This fee includes all cost of your materials for the numbers no longer needed and is independent from the cost of the order.
7- REVIEW THE DIGITAL ARTWORK (pdf e-proof):
Once you have made your full payment or at least 50% and we have your details typed, we will provide you with e-proof/s for you to revise and approve for printing. We do not begin to print your invitation details until we have received artwork proofing approval from you in writing. Once approved, your job will be printed from the approved proof, without further alteration and any changes thereafter may incur extra charges due to reprinting. Whilst we take care to reproduce colours faithfully, colours can vary from monitor to monitor and printer to printer. If you require an accurate colour, please purchase a printed proof or send a CMYK colour profile for matching. After approval in writing of final PDF, Tango Design does not accepts responsibility for uncorrected errors in the digital designed provided to you for approval.
7.1- PDF reviews: All prices include a total of 3 pdfs: 1 layout with chosen fonts and text / wording + up to 2 sets of changes. Any extra pdf over the 3rd one will incur a min of $15 per pdf.
8- PRODUCTION ~ Print and Timing:
Now is your time to relax and start getting a bit excited while we work on your order. Most orders take about 2 -4 weeks to be produced from the day you approve you e-proof/s.
The FOIL, LETTERPRESS & SCROLL collections: Please allow 4-6 weeks from pdf approval to complete production.
8.1- How do i get mine printed and produced quicker?
RUSH SERVICE OPTION:
If you need them quicker, please ask us for the 'RUSH FEE SERVICE' (20% surcharge) and we will prioritise your order and engage reliable temporary staff to get the job done.
9- SHIPPING: (covid times, please email us to check your location)
Standard shipping times depends on your location and flights restrictions.
-Within Australia's East Coast: 2-5 days shipping
-West Coast: 7-10 days Shipping
USA: 5-7 days DHL shipping
USA: 2-4 weeks via express.
If you want us to print your guests' names and/or addresses we also put a link on each invitation product page (usually located at the bottom of the product page), so you can order the personalisation add-on you need as a separate product. Again, don't worry if you make a mistake or you can not find, we can always add this in later. Please note that the prices for personalisation are for the order, not a per item charge.
4- Checking out and finalising the order:
BUY: Once you have everything you need in your bag, you can 'check out'. By pressing the 'check out' button, you will be taken to the order form page. To enter your name and delivery address (please always use an address where someone can sign for the order), contact details and chosen payment method.
When complete, click the 'submit' button. Depending upon your payment choice, you'll be directed to the secure payment system (for Card or PayPal payments) or you'll be simply asked to confirm your order.
You can email or call instead and we can place for you, if preferred.
5- Confirmation of the order:
You will receive a confirmation email generated by the web site. We may also contact you via email or phone to check details that may have been omitted or you were unable to supply at the time of ordering. We will remain in contact with you as often as is necessary, until your order has been completed and successfully delivered.
6- CHANGES to orders:
As mentioned, we are flexible and will always try to accommodate changes to your order, including some small variations in numbers -(within our minimum order policies), design changes or other changes that may be required.
Once you have approved your job for printing, we are UNLIKELY to be able to accept changes. Remember though, that we will have been in contact on several occasions before printing takes place, so you will have time and opportunity to ensure that all is correct.
6.1- "I changed my mind in the middle of the pdf process": Should you change your mind during the proofing stage and would like a whole new design, a non-refundable design fee of $110 is required to cover some of the time involve to accommodate this change. This fee is independent from the cost of the order.
6.2- "I no longer need the amount I ordered and committed to": We asses each individual case and we try to be flexible where possible. However most changes to numbers, mainly reductions produce a big loss to our business. We buy custom materials for your order (as soon as you pay your 50% and tell us how many invitations you need) and we are not able to sell those materials to anyone else, as specially bought for you, in your colours and style. Should you reduce your numbers from the amount originally committed in the order, a "reduction fee" will apply. This fee includes all cost of your materials for the numbers no longer needed and is independent from the cost of the order.
7- REVIEW THE DIGITAL ARTWORK (pdf e-proof):
Once you have made your full payment or at least 50% and we have your details typed, we will provide you with e-proof/s for you to revise and approve for printing. We do not begin to print your invitation details until we have received artwork proofing approval from you in writing. Once approved, your job will be printed from the approved proof, without further alteration and any changes thereafter may incur extra charges due to reprinting. Whilst we take care to reproduce colours faithfully, colours can vary from monitor to monitor and printer to printer. If you require an accurate colour, please purchase a printed proof or send a CMYK colour profile for matching. After approval in writing of final PDF, Tango Design does not accepts responsibility for uncorrected errors in the digital designed provided to you for approval.
7.1- PDF reviews: All prices include a total of 3 pdfs: 1 layout with chosen fonts and text / wording + up to 2 sets of changes. Any extra pdf over the 3rd one will incur a min of $15 per pdf.
8- PRODUCTION ~ Print and Timing:
Now is your time to relax and start getting a bit excited while we work on your order. Most orders take about 2 -4 weeks to be produced from the day you approve you e-proof/s.
The FOIL, LETTERPRESS & SCROLL collections: Please allow 4-6 weeks from pdf approval to complete production.
8.1- How do i get mine printed and produced quicker?
RUSH SERVICE OPTION:
If you need them quicker, please ask us for the 'RUSH FEE SERVICE' (20% surcharge) and we will prioritise your order and engage reliable temporary staff to get the job done.
9- SHIPPING: (covid times, please email us to check your location)
Standard shipping times depends on your location and flights restrictions.
-Within Australia's East Coast: 2-5 days shipping
-West Coast: 7-10 days Shipping
USA: 5-7 days DHL shipping
USA: 2-4 weeks via express.